To take a closer look at the services conducted by by the Postal Services Department particularly for the public, yesterday morning, 11 Members of the Legislative Council held a working visit to the Department of Postal Services at the Mail Processing Centre (MPC), Old Airport, Berakas. The working visit aimed to enhance understanding on the mail operation processes as well as improvement measures carried out by the Department of Postal Services. The visit is a preparation for a Muzakarah or Discussion session between the Members of the Legislative Council and the Ministry of Communications which will be held next month.

At the Mail Processing Division, the members of the Legislative Council observed closely processing works, X-ray checks and mail separation. Information on types of mail such as letters, registered items, small packets, packages, advertisement mails, Express Mail Service, EMS (local) and EMS Speedpost (International) was also provided. The visit also covered mail handling and processing involving the Royal Customs and Excise Department, the Pharmaceutical Department and the Islamic Da’wah Centre.

The Members of the Legislative Council were then briefed on how to use the BruTRACK Application System. The system is used for postal tracking to help customers find out the status of their postal items. Since its introduction, more than 1-thousand customers have downloaded the application.

The next visit was to the “Print & Post” operation. This is one of the Public Private Partnership projects between the Postal Services Department and a local company. The company is responsible for finding new clients and print bills according to corporate client’s demands. Meanwhile, the Department of Postal Services is responsible for sending the bills to the homes of recipients.

The Members of the Legislative Council also visited the Local Delivery Centre (PPS), whereby letters and mail exchanges between ministries and departments are carried out.

The Customer Service Centre is one of the efforts of the Postal Services department to provide more customer-friendly services in the form of a communication channel for customers to make inquiries or complaints. CSC can be contacted through the hotline 2380481, whatsapp 8711002, E-mail: or Instagram: post_Brunei.

The implementation of the recently introduced Q-PintarQueup System Pioneer Project is hoped to establish a friendly and interactive relationship between the Postal Services Department and customers. Through this pioneer project, suggestions for improvements and constructive criticism from customers is greatly appreciated in order to improve the quality of services provided.

And In the Philatelic Product Mini Exhibition, equipment used by the Postal Services Department were displayed, namely; postman uniforms throughout the years as well as historical pictures of Brunei stamps. Also displayed were permanent stamps, commemorative, thematic and special edition stamps as well as first day covers and miniature sheets produced by the Department.

Source: Radio Television Brunei